General Business Terms

GENERAL BUSINESS TERMS


Offers
Our offers are without engagement. Images, dimensions and weights are part of the offer and are indicative.

Sales contract
When ordering online, the order is considered closed when it is sent. The sales contract is concluded when sending our order email confirmation.

Price
All our prices are indicated in Swiss Francs CHF, with TVA included.

Shipping time
Shipping time is indicated with the description of products but not guaranteed. In case a product becomes unavailable, we will contact you immediately to remedy the situation. We will indicate the shipping time and we may suggest alternative products that might meet your needs. However, if you are not satisfied, we will cancel your order and refund your purchase.

Delivery
The delivery area is Switzerland and Principality of Liechstenstein. For delivery in Switzerland, we require a participation. In case or delivery in a pedestrian zone, we will bill some additional fees. Assembly is not included unless indicated or planned in advance. Deliveries are made by a shipping company or by post. We do not ship to PO Box. It is also possible to pick up the goods at our store in Bellevue. If this is the case, please inform us.

Payment
Our terms are full payment before pickup or delivery of the goods.

Warranty
The goods are covered by the manufacturer’s warranty, which is included in the installation manual.

Responsibility
The buyer or operator is responsible for installation in good and due form, regular monitoring and security. Assembly instructions and operating instructions should be followed. American Sequoia Sàrl cannot be held responsible for damages resulting from installation and use.

Cancellation
If you change your mind for any reason after placing your order, you can cancel your order if the goods have not been shipped. To cancel an order, you need to contact us by phone. Emails will not considered as notice of cancellation. If the items have been shipped, you can use the right of return policy.

Right of return
Goods can be returned within 10 days from the date of delivery in its original packaging without being unpacked, in perfect condition, and be reimbursed. Return shipping fees will be the responsibility of the buyer.

Online privacy
All personal date will be kept confidential and will not be disclosed to third parties except for necessary information required to deliver your order. All data will be recorded and used only by American Sequoia Sàrl.